They dispatched the item promptly, the subsequent delivery issues were down to their choice of courier, but when the items arrived the boxes were unopened and intact. I am surprised they know how to open the doors on the shop and install a PSU tbh.Stay well clear. After the product was returned they just cancelled the original order and provided "store credit". I will shop again with Scorptec. This was not revealed at the time of sale and is frankly a disgrace. When I tried contacting them via their online chat, it took 4 hours to get someone and then no help. Arthur also stated that anyone could then just “wait till one month before warranty, return it and get a refund” and that he was “the highest point of escalation.”As Scorptec said that our only remedy was a repair and this issue has yet to be resolved even after meeting the Scorptec Aftersales Manager in person.I have contacted the ACCC and Consumer Affairs Victoria about this issue and I am waiting for their response. That was two months ago. Fine. I have both extensively used and purchased from the site, everything went as expected, no problems for me :) Helpful. Lots of back and forth, I think they only responded to my complaints on twitter. My advice to buyers is to avoid Scorptec altogether but if you must buy from them inspect the goods before handing over any money - they do not deserve your trust. Scorptec South Melbourne . We apologise for any inconvenience or confusion, we will have any special promotions and/or bundles advertised on our product listing and recommend checking with us if there is any discrepancy between our website and the manufacturer's website. 2 years ago. Purchased a monitor after calling ahead to ensure they had stock. Pleased that they use PayPal and don't charge extra for it. Coincidently I ordered other computer parts( not available at Scortec at the moment) and the supplier on stating it was "in stock" promtply accepted my payment now I am waitng a week or more for them to order it in. Thanks for your feedback, we apologise for the delays in communication and the inconvenience. It is fast and the ink volume is perfect. Above and beyond!The people at Scorptec went above and beyond what was necessary for my PC build. 3. level 1. Scorptec is terrible!!! Once Victoria reopened I was able to book another return and take it in person back to Scorptec. Each guy that served me was respectful and patient with my request. It just says "Awaiting Stock Availability". Thanks for your feedback, we apologise for the the wrong product being sent. You will get a limited email response from the team with made up reasons, and you will find it impossible to get through on the phones. We are committed to providing a high level of customer service and expert advice both online and in-store. I sought a response to two straightforward questions: (1) what is a media less software copy; and (2) is the downloadable version an original/legal version of Office. 1. They fill their stores with uni students who might genius geeks but couldn't relate on a human level if they tried. Scorptec Computers Reviews. When I tried calling, noone would answer. If any product you have purchased from Scorptec is having issues or not working as it should we suggest performing some troubleshooting in an attempt to resolve the issue. I believe that under Section 260(c) of the ACL, I can reject the repaired motherboard and receive a refund.Due to COVID-19 and Stage 4 Restrictions, I was unable to return the product in person and the store was outside the 5km radius. Thanks for your question, we apologise for the delay - unfortunately with the RTX 30 Series graphics cards we are waiting ETA and delivery information to come through our supply channels. • Scorptec.com.au is mostly visited by people located in Australia, United States, China . Buyers be warned this company has a zero care factor after they have your money. Payments. They treat their loyal customers like nothing when it comes to making themselves happy . I can only from the non-response assume that Scorptec has something to hide when it comes to software. So they are liars as well. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Given the beautiful build quality, reams of storage and excellent performance, the Scorptec Mantis Intel is our recommended HTPC for those who demand the very best. Can I split my payment between multiple cards or payment options? Great job Scorptec. Having read other reviews it seems that I am not the only one to have issues with Scorptec. ProductReview.com.au has affiliate partnerships. As they have suspended phone communication, I tried their email service which has a claimed 24-48 hour reply policy. That's fine that happens, but 6 weeks later I have sent 10 emails, spoken to 4 different people and done the live chat 3 times, still no answers about fixing their mistake. I have an order but it is unpaid or partly paid, how can I pay this? I assume there is a bit of delay with the reply but I always got one, have you try the message section in your order section, scroll down, hope that helps. Scorptec Computers Online Computer Store, Huge Range of the Best Brands, Fast Delivery Corsair Gaming K70 RGB LED Mechanical Gaming Keyboard Cherry RED, Multicolor per Key . View Scorptec Computers (www.scorptec.com.au) location in Victoria, Australia , revenue, industry and description. After another week had gone by with hearing nothing, I rang again. If you could send us a direct message on Product Review or email us at: feedback@scorptec.com.au we would be more than happy to take a look into your order and provide some more information & explanation for you. Pick up 49% off on Everki 11.6inch ContemPRO Laptop Sleeve. However, all is not lost this bad experience has prompted me to thoroughly survey the market and I have discovered better and cheaper options. • Scorptec.com.au receives approximately 9.6K visitors and 38,496 page impressions per day. I did not ask for this nor do I want store credit. Seller does not answer phone and dont respond my emails. $2799.00. They refused to provide any support re return via phone or email. The staff at the Clayton store were understanding and made adjustments. Scorptec Guardian RTX 3060 Gaming PC. your experience we would be more than happy to review this case. We apologise for any confusion or misunderstanding during your communication with our team, we have already followed this up internally to ensure that our messaging and communication is as clear as possible. factory sealed except for this most recent purchase. They took 2 x screens back for warranty and it took 10 weeks before I got 1 back, they lost the other one. The VG242YP, and its bigger brother, the VG272LV, for only $149 and $199 respectively, a … I had hoped they would simply replace it as it was a basic problem and only 3 months into a 3 year warranty. They pocketed the money from MSI and gave me a USED card . After hearing nothing, I contacted them and was told that there were delays and it would take another week. The box was not factory sealed but taped shut with packing tape. You will be buying a headache if you purchase with them! 1,093 talking about this. under our change of mind policy, which is what Rachel provided you. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. After weeks of getting on going automated emails pushing back my order I get another email saying it's now a whole month away. It's outrageous, they are not out of pocket in any scenario, Gigabyte would not repair a screen so new, they would simply replace it. Get traffic statistics, SEO keyword opportunities, audience insights, and competitive analytics for Scorptec. With reliable delivery across Australia and retail stores in Melbourne and Sydney. Excellent experience. Here you will find detailed information about Scorptec Computers: address, phone, fax, opening hours, customer reviews, photos, directions and more. All they want is your money and once they have it good luck getting any tech support. The product is good. response times. Our team have been proactively contacting all customers who have been sent the incorrect unit, once a return claim has been... Actually no further instructions were provided. [Potentially defamatory material removed]. Not even a single bundle items with laptop. Uncover why Scorptec Computers is the best company for you. © 2021 ProductReview.com.au Pty. Your trust is our top concern. correct units will be available, I believe that our team have been in touch since and a refund has been processed back to your original payment method. Thanks for your feedback, we are sorry to hear that you were disappointed with your experience. David | Scorptec, se get in touch with us directly via DM on Product Review or email us at: feedback@scorptec.com.au with some more details about your experience we will continue to follow this up internally. Thanks for your question, we are unfortunately still seeing some delays in response times for some queries. I’ve been buying from umart in Brisbane for years. If you do visit in store, the sales team just redirects you back to email and phone lines. Initially the wrong item was delivered. Are you able to provide any idea how long this item will take to be restocked and then delivered? Real reviews from real people. When I finally thought it was over I went to pick up my monitors and they hadn't transferred them to Clayton as they instructed instead they were in South Melbourne. Worst customer service I have ever experienced. I'm yet to receive my refund and or confirmation that the refund has been processed. 4.4 from 2 reviews … How could Scorptec shut all the doors after the sales? You may be able to find parts in general through larger technology websites but sometimes, it helps to search for the specific part that you need. I am livid at the unnecesary stress this company has caused me. Find out what genuine customers have said about scorptec.com.au. Great customer service and prompt at processing in-stock orders. er they will be able - if ever - to supply the goods I have paid for. I was advised the following: "no worries, Brandon. I have only had to return a few items in that time and it was always straight forward. This purchase was definitely one of the best decisions of my life, especially since this is my first ever proper gaming desktop. I got a RMA card from them after MSI approved a faulty graphics card claim and it was scratched! Scorptec Computers . Scorptec Computers (Electronic & Computing Shop): 2.9 out of 5 stars from 341 genuine reviews on Australia's largest opinion site ProductReview.com.au. These guys sell and take $$$ for products they don't even have in stock.AVOID AVOID AVOID! Realised my 1050ti was starting to show its age so upgraded to a 3060 along with a better psu, absolutely fantastic card and customer service, when I had any questions they got back to me super quick, so thankyou scorptec!! Worst customer service & overall refund system ever encountered.Zero stars, worst customer service I have ever encountered. Further details in the disclaimer. Great! It was a delight to set it up and print. Absolute garbage. Now I'm being told (after many days) they may actually repair the item and return it to me even though they know I had to purchase another one and they are waiting on some department to make a decision. Best cloud storage for 2021: Choosing between Google Drive, OneDrive, Dropbox, Box ... (AMD) review: Scorptec Mantis (AMD) Sign in to comment. 2. level 1. Scorptec Computers | Help Centre; Payments & Pricing Payments & Pricing. Reliable established company, great prices. I tried to enquiry about my order through online correspondence and messenger. I have been buying all my PC gear, peripherals and parts from here for years and have had nothing but great service and prices. When an item was unavailable they waived the extra costs, did not make me pay shipping for an item that was not at the building location and were available to answer any queries I had about my system. Opened a return Dec 2020, Scorptec took 5 weeks to send out a replacement card that was used, on using the replacement it was found to be also faulty! Store Rep Scorptec on 28/04/2021 - 12:20 scorptec.com.au Good morning and happy Wednesday OzB, Today we have a huge discount on two popular Acer gaming monitors. See More Thanks for your follow-up, we apologise if our team did not provide as much information regarding the availability of the correct item. No issues, even when needing to do a return (dead hard drive, monitor with dead pixels). NEVER AGAIN. Ratings and Reviews for scorptec - WOT Scorecard provides customer service reviews for scorptec.com.au. trust me this place is BAD , go buy from Centercom instead. Ordered a wireless product from them and they sent the wrong product. Thanks for your feedback, we are sorry to hear that you were not totally satisfied with your experience. This is most definitely not the type of customer service we expect from our team, if you could plea... Bought a high quality desk lamp and clamp from Scorptec. GO SOMEWHERE ELSE!!! When I lodged a query via the returns portal I only got a response once to my 3 queries and it was a generic, "we dont care, but we really want you to think we do" style response. Asked, got one, after panicking it was a scam. Ltd. All Rights Reserved. David | Scorptec. Reviews on Scorptec.com India. I know who wil get my repeat business. 1. tonez1988. Gaming Computer at a Glance . For Scorptec, we've gathered customer feedback from a number of online sources to help inform your buying decision: Product Review. Absolutely zero attempts to reach out to me, I was doing the chasing every time. It's It's now late March 2021 and I'm still waiting for a working card to show up. I will never buy from this store again. Ordered a custom build through Scorptec, there were no issues with the ordering and quote, the build or the delivery. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse. Well worth the long wait time! © 2021 Trustpilot, Inc. All rights reserved. Here are many Scorptec.com.au Coupon Codes coupons and promo codes for 2021 and get one Scorptec.com.au Coupon Codes coupons. However they would not bend and I was forced to go (elsewhere) and purchase another monitor so I could work at home. r response times. corptec yesterday (Rachel in Warranty Dept) regarding getting an exchange and was told that an exchange or refund was not possible at all citing policy. When I have had an issue where a refund was required, they've been very prompt to process (especially compared to other retailers whose accounts departments take 5-7 business days to even process a refund).I absolutely highly recommend the Macquarie Park store, especially when they have items in stock.
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